Welcome to Shokher Hat! These Terms and Conditions govern your use of our website and services. By accessing and using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

Definitions

• “Shokher Hat” refers to our e-commerce platform, including its website, services, and any associated applications.
• “User,” “you,” or “your” refers to any person or entity using our website or services.
• “Product(s)” refers to any goods or services available for purchase on our platform.

Use of the Website

a. You must be at least 18 years old to use our website or make purchases. b. You agree to provide accurate, up-to-date information during the registration or checkout process. c. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. d. Shokher Hat reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.

Product Information

a. While we strive to provide accurate product descriptions, colors, and images, we cannot guarantee absolute accuracy. Actual product colors and appearances may vary due to factors such as device display settings. b. Product prices are subject to change without notice. All prices are in Bangladeshi Taka, and applicable taxes and shipping fees may apply.

Ordering and Payment

a. To place an order, add your desired products to the cart and proceed to checkout. b. You agree to pay the total amount, including product prices, taxes, and shipping fees, using the available payment methods. c. Shokher Hat is not responsible for any charges or fees imposed by third-party payment processors. d. Payment processing may take several business days, and orders will be shipped upon successful payment confirmation.

Shipping and Delivery

a. Shokher Hat aims to process and ship orders promptly, but delivery times may vary based on your location and product availability. b. We are not liable for delayed deliveries caused by unforeseen events or circumstances beyond our control (force majeure).

Returns and Refunds

a. If you receive a damaged or defective product, please contact our customer support within the warranty timeline of delivery for a replacement or refund. b. For non-defective product returns, you may or may not be eligible for a refund or exchange within 2 days of delivery, subject to our return policy. c. Shipping costs for returning items may be borne by the customer unless otherwise stated.

Intellectual Property

a. All content and materials on Shokher Hat, including logos, images, text, and graphics, are protected by copyright and other intellectual property laws. b. You may not use, reproduce, modify, or distribute any content from Shokher Hat without our explicit written consent.